Refund Policy

Last Updated: December 22, 2024

1. Our Commitment to Quality

At Paul Sateach's Auto Body, we are committed to providing the highest quality auto body repair and paint restoration services. We stand behind our work and strive to ensure complete customer satisfaction with every project we undertake.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Service Quality Issues

• Work that does not meet our quality standards
• Paint matching that is visibly inconsistent
• Structural repairs that fail to meet safety requirements
• Services not performed as agreed upon

Service Cancellation

• Customer-initiated cancellation before work begins
• Cancellation due to our inability to complete services
• Cancellation due to significant delays on our part

3. Refund Process

Step 1: Notification

Customers must notify us in writing within 14 days of service completion to request a refund. Please contact us at info@cocooncounselling.com or call (570) 455-8418 to discuss your concerns.

Step 2: Assessment

We will conduct a thorough assessment of the work performed and the issues raised. This may include:

• Visual inspection of the completed work
• Review of service documentation
• Discussion with the technicians involved
• Comparison with the original service agreement

Step 3: Resolution

Based on our assessment, we will offer one of the following resolutions:

• Complete redo of the unsatisfactory work at no additional cost
• Partial refund for specific issues identified
• Full refund in cases of significant service failure
• Alternative resolution as mutually agreed upon

4. Refund Amounts

Full Refunds

Full refunds will be provided in cases where:

• Services were not performed as agreed
• Work quality is significantly below our standards
• We are unable to correct identified issues
• Customer cancellation due to our fault

Partial Refunds

Partial refunds may be offered when:

• Specific aspects of the work do not meet standards
• Minor issues that cannot be fully corrected
• Customer cancellation after work has begun
• Services partially completed to customer satisfaction

5. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Customer dissatisfaction with subjective aspects of paint color or finish
• Issues caused by customer misuse or improper vehicle care after service
• Pre-existing conditions not disclosed at service initiation
• Normal wear and tear or environmental damage occurring after service
• Services completed more than 30 days prior to refund request
• Customer cancellation without valid reason after work has begun

6. Refund Timeline

Once a refund is approved:

• Processing time: 5-7 business days
• Refunds will be issued to the original payment method
• Check refunds will be mailed to the address on file
• Credit card refunds will appear on your next statement

7. Warranty vs. Refunds

Before requesting a refund, customers should consider our warranty options:

• Many issues can be resolved through our warranty service
• Warranty repairs are typically faster than refund processing
• Warranty service maintains the value of your vehicle's repair
• Refunds are considered only when warranty repairs are not feasible

8. Insurance Claims

For insurance-related repairs:

• Refunds will be coordinated with your insurance provider
• Deductible amounts are non-refundable
• Refunds may affect your insurance claim settlement
• We will work with your insurance company to resolve issues

9. Contact Information

To initiate a refund request or discuss service concerns: